|
|
|
About Us:
Special Effects Systems, Inc.
We have been creating Incredible Confetti Effects since 1995.
We have several types of confetti and streamer cannons.
Our confetti cannons are small and compact and easy to use.
We can even custom build a confetti cannon to fit inside virtually any type of prop.
We have a full range of premium quality flame-proof confetti and streamer products for our confetti cannons.
We have built our business by providing a superior customer experience and a guarantee unsurpassed in the industry.
We take the time and effort to understand our customer's needs.
With this knowledge we can help our customers create outstanding confetti effects.
It is important to us that all of our customers are comfortable and happy with our products and services.
We take pride in providing a superior customer experience both before and after your purchase.
Company Information
Office Hours: Monday-Friday 9:00am-6:00pm EST
Toll Free: 877-297-1900
Orlando FL: 407-297-6520
Fax: 407-297-4041
Payment Types:
Contact us for more info
Our Guarantee
The best guarantee in the industry...
Confetti and Streamer Products:
We want you to be happy each and every time you buy from us.
We guarantee our confetti and streamer products to be 100% free from defects in materials and workmanship.
If you don't like what we sent you, let us know.
We will do everything we can to correct the problem.
We'll immediately issue you a refund, replacement or merchandise credit.
And we'll be friendly about it too with no hassles -- that's our commitment to customer service excellence!
Confetti Cannons:
We guarantee all of our confetti cannons to be 100% free from defects in materials and workmanship.
Our confetti cannons are built to provide years of trouble free operation.
If you ever have any problems with any of our confetti cannons please contact us immediately.
We will be happy to assist you.
Usually we can help correct many problems over the phone.
If we cannot correct the problem over the phone we will repair or replace your confetti cannon.
Remote Control Systems:
We guarantee all of our remote control systems to be 100% free from defects in materials and workmanship
for 1 year from the date of purchase.
Online Ordering and Security
We securely capture and store your order information using the safest Internet technology available:
SSL - Secure Socket Layer.
The SSL protocol is the web standard for encrypting communications between users and web sites.
Data sent via a SSL connection is protected by "encryption", a mechanism that prevents eavesdropping and tampering with any transmitted data.
SSL provides businesses and consumers with the confidence that private data sent to a website, such as credit card numbers,
are kept confidential.
By using our online order form, you can be assured that your information is kept safe.
You will see your order form automatically switch to a secure SSL connection after you select offerings from the initial screen
and click "Continue". Your browser will display the secure connection "lock" and depending on the settings in your browser you
may see a message box that states "You are entering a secure connection."
Finally, we incorporate the latest technologies in IDS (Intrusion Detection System) to monitor and protect our networks
against malicious attacks and viruses. In addition, our shared hosting servers are protected behind internal firewalls and
monitoring software.
Your privacy is very important to us.
We do not gather any information from you while you are just visiting our site.
The only time any information is gathered from you is during our online ordering process.
The information you enter during the ordering process is protected as stated in our security policy.
We do not sell or use our customer information for any reason.
Return Policy
For a full product refund, store credit, or exchange, please return your item(s) to us within 30 days of when you receive them,
in their original condition. Please include a copy of the invoice you received with a note indicating if you'd prefer an exchange,
replacement or a refund. We'd also like to know why you're returning the product, so we can improve our products and service.
Exchanges for a different item not due to a manufacturing defect or an order processing error will incur normal shipping charges
when the product is reshipped to you. If you're requesting a refund not due to a manufacturing defect or order processing error,
we will gladly refund you the cost of the merchandise only.
Unfortunately, we cannot refund you the cost of the shipping unless there is manufacturing defect or there was a mistake
made in processing your order. Please be advised that exchanges that are not due to a manufacturing defect or order processing
error will incur a replacement shipping charge.
Keep in mind that customized bulk confetti orders cannot be returned or exchanged for reasons other than defects in materials or workmanship
and/or order processing errors.
We do recommend that you return products to us insured.
The United States Postal Service or United Parcel Service (UPS) will insure your package to guard against loss.
Contact us for more info
|
|
|
|